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Privacy Policy

Privacy Policy


Welcome to The Potter’s House CBO, a website provided to you by The Potter’s House CBO (‘The Potter’s House’, ‘Potter’s House’, ‘Potter’s’, ‘us’, ‘we’ ‘our’). 

1. Who are we? The Potter’s House CBO is a registered charity (registered in England and Wales, no. 1183023), regulated by The Charities Commission. The Potter’s House CBO is the sole funding body of the CBO, The Potter’s House CBO - Kenya, a registered CBO in, Njoro, Kenya that exists to transform the lives of vulnerable children and families in Njoro. 

2. What is the purpose of this privacy notice? This privacy statement is to inform you on the processing of personal data via our website, and the handling of this data by The Potter’s House CBO. The Potter’s House CBO respects the privacy of visitors to Personal data is only collected where necessary to service your requests and carry out The Potter’s House CBO’s legitimate interests. The processing of personal data is governed by the General Data Protection Regulation (the “GDPR”). 

3. What type of data is collected and why? Under the GDPR, The Potter’s House CBO is deemed to be a data controller (contact details below). This means we decide how your personal data is processed and for what processes.

The Potter’s House CBO website contains forms for you to enter your data for various purposes that have been listed below. We also have hard copied forms that we may ask you to complete if we have met you face to face. Both are processed in the same manner. We collect the information you provide to us through these options to service your request(s) and carry out The Potter’s House CBO’s legitimate interests, and do not collect personal data through this Website other than through these means.

The Potter's House CBO collects and processes personal data in accordance with the EU General Data Protection Regulation. The Potter's House CBO respects the privacy of visitors to this website in all our communications. 

4. What is your personal data? Personal data relates to a living individual who can be identified from that data. Identification can be by the information alone or in conjunction with any other information in the data controller’s possession or likely to come into such possession.

5. How do we comply with the obligations under the GDPR?

  • keeping personal data up to date 

  • by storing and destroying it securely 

  • by not collecting or retaining excessive amounts of data

  • by protecting personal data from loss, misuse, unauthorised access and disclosure; and 

  • ensuring that appropriate technical measures are in place to protect personal data.


6. How do we process your personal data? Depending on the information you provide, and the services you opt in for, we may use your personal data for one or more of the following purposes:

  • To enable us to provide a voluntary service for the benefit of the public

  • To fundraise and promote the interests of the charity

  • To manage our employees and volunteers

  • To maintain our own accounts and records (including the processing of gift aid applications)

  • To inform you of news, events, activities and services running through The Potter’s House CBO

7. What personal data do we collect from you?

-Supporters – We will collect your first name, surname, email address, phone number, home address to keep you informed and send updates on The Potter’s House CBO’s progress. We will also provide you with fundraising opportunities and ways to get further involved with The Potter’s House CBO’s activities. We collect this data from those who sign up for our email updates via our website and/at events or in person. We provide updates via email, post and sporadically or over the phone. You can opt out of providing any of the above information.

-Financial Supporters/ Donors/ Child Sponsors – We will collect your first name, surname, address, email address, phone number, financial information for payments, and gift aid declaration (if provided) in order to process your donation (whether you choose direct debit or a one-off payment). For Organisational partners, we will collect the Organisation’s name, a contact name, email address. This information is required to process your payment(s). We will send you confirmation. We will ask you whether you would like to receive our email updates and regular supporter communications, in which you are free to opt in or out to this. If you opt into this, we will send emails and paper updates of our achievements, our fundraising activities and ways for you to be involved in our activities. 

-Job/ Volunteering Applicants – From The Potter’s House CBO website we will only collect your contact email address, as you provide on the contact form. Following this we will collect all information relevant to your application. This information will only be shared with staff. We will provide you with further privacy information throughout the process.

8. How do we keep your personal data secure? The Potter’s House CBO values your privacy. We have therefore taken measures to ensure that your data is protected from theft, loss or any use that is not in line with the purposes for which your data was collected. We would like you to know your rights as it pertains to your data:

  • You have the right to request a copy of your personal data which The Potter’s House CBO holds about you

  • The right to request that The Potter’s House CBO corrects any personal data if it is found to be inaccurate or out of date;

  • The right to request your personal data is erased where it is no longer necessary for The Potter’s House CBO to retain such data

  • The right to withdraw your consent to the processing at any time

  • The right to request that we provide your personal data, and where possible to transfer your data to another data controller

  • To request a restriction on further processing, if you do not consider that your personal data has been processed accurately

  • To object to the processing of your personal data, in the circumstance that the processing of your information is based on a legitimate interest or otherwise the performance of a task relating to public interest / exercise of official authority

  • The right to lodge a complaint with the Information Commissioner’s Office (Contact: 0303 123 1113 or via email or at the Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire. SK9 5AF).

If you would like to exercise any of your above rights, please contact The Potter’s House CBO at

9. Will we share your information / What is the legal basis for processing your personal data?

Once you have signed up (submitted your personal information), your personal data will not be disclosed to a third party without your consent. Your personal data is treated with strict confidentiality and will only be shared with the members within The Potter’s House CBO. This is so that we can carry out the service which you opted into for the purpose connected with The Potter’s House CBO and personal data collected through this website and face to face will only be used for the purposes to which it was provided. Please see a list of reasons below:

  • Keeping you updated and informed on news, events, activities and services of The Potter’s House CBO

  • Processing Gift Aid and other legal obligations.

  • Processing is carried out by a not-for-profit body with a political, philosophical, religious or trade union aim provided:

    • The processing relates to those who sign up to donate

    • or be a supporter/receive our communications

  • There are exceptions to this, such as for law enforcement or similar purposes.

Once this purpose(s) has been fulfilled your details will be deleted. You may also unsubscribe from our communication at any point, which is explained in more detail below. We will only share your data with third parties with your consent.

Please also note that we use PayPal for donations and from time to time our site may contain other links to other websites and third parties. If you follow these links, please be advised that these websites have their own privacy policies and therefore we do not accept responsibility or liability for these policies. We therefore recommend that you check these policies before you submit any personal data to these websites.

If for any reason, we wish to use your personal data for a new purpose that has not been stated in this Data Protection Notice, we will not do so unless we have provided you with a new notice, which explains the new use of your personal data. In this circumstance, the new Data Protection Notice will entail the relevant purposes and processing conditions. This will be provided prior to commencing the processing of data, which will require you to consent or decline.

10. How long do we keep your personal data? The Potter’s House CBO will retain your personal data for as long as necessary for the purpose for which it was provided.

Gift aid declarations are kept in perpetuity unless you tell us you are no longer eligible, and correlating financial paperwork are kept for up to 6 years after the calendar year to which they relate. If you use website to make any contact with The Potter’s House CBO team, your data is kept for up to two years for analytical purposes after we have serviced your request to opt out. 

You are able to unsubscribe at any time by emailing, stating “UNSUBSCRIBE” in the subject line. Within the body of the email, please include your first and last name. We will answer your request within 2 weeks. You can also call The Potter’s House CBO team detailing the form of communication you would like to unsubscribe from.

You can also contact The Potter’s House via email if you would like to access or rectify any of your personal data.

11. How to contact us? Please feel free to contact The Potter’s House CBO if you have any questions about our privacy policy or the information we hold about you.

12. Changes to our privacy notice – We keep our privacy policy under regular review and we will place any updates on this webpage.

This privacy policy was last updated December 2020.


Do we use cookies? 

Yes, The Potter’s House CBO uses cookies to ensure everyone who uses the website has the best possible experience. Cookies also help us keep your visit or use of our services safe. By continuing to visit or use our services, you are agreeing to the use of cookies for the purposes in our privacy and cookies policy.

What are cookies?

Cookies are small pieces of text sent by your web browser by a website. A cookie file is stored in your web browser and allows the Service or a third-party to recognise you and make your next visit easier and the Service more useful to you.

Cookies can be “persistent” or “session” cookies.

What is the purpose of this cookie policy?

Our Cookies Policy explains what cookies are, how we use cookies, how third-parties we may partner with may use cookies on this website, your choices regarding cookies and further information about cookies.

What are cookies used for?

Categories of Use & Description:

  • Authentication: If you’re signed into one of The Potter’s House CBO services, cookies help us show you the right information and personalise your experience.

  • Security: We use cookies to enable and support our security features, and to help us detect malicious activity.

  • Preferences, features and services: Cookies can tell us which language you prefer and what your communications preferences are. They can help you fill out forms on more easily.

  • Performance, Analytics and Research: Cookies help us learn how well our site and plugins perform in different locations. We also use cookies to understand, improve, and research products, features, and services.


How do we use cookies?

When you use and access the Service, we may place a number of cookies files in your web browser.

We use cookies for the following purposes for the analytics of audience behaviour, page visits, location etc. We don't use any data for tailored ads etc.

What types of cookies do we use?

We use both session, persistent and essential cookies on the Service and we use different types of cookies to run the service:

  • Session Cookies: only last for as long as the session (usually the current visit to a website or a browser session).

  • Persistent Cookies: helps us recognise you as an existing user, so it’s easier to return to The Potter’s House CBO website or interact with our services. A persistent cookie stays in your browser and will be read by The Potter’s House CBO website when you return to our site.

  • Essential Cookies: authenticate users and prevent fraudulent use of user accounts.


Changes to our cookies notice: This cookies policy was last updated December 2020.

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